How do I return an item?
Please call 781-236-4148. A Customer Service Representative will provide you with an RMA (Return Materials Authorization) number and further instructions.
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 20% restocking fee. The guidelines below must be followed in order to receive any credit:
Purchased products in new, unmarked and in saleable condition can be returned within 30 days of the shipping/invoice date with a valid Return Merchandise Authorization (RMA) number. RMA’s can be obtained by contacting Customer Service at: 781-236-4148. The RMA # must be visible on the outside of the packaging. A credit will be issued following inspection of the product(s). Products returned not in new condition are subject to a 20% restocking fee or may not be eligible for a credit. OR table pads, armboard pads, stretcher pads, foam positioning pads, gel pads, coated pads, disposables and custom products are not eligible for return, refund or exchange.
ADDITIONAL SHIPPING INFORMATION
We ship FedEx whenever possible. Charges are prepaid and added to invoice. Some large volume orders and/or oversized items may require additional freight charges or truck shipments. Final shipping and handling charges will be added to your invoice. Please note: FedEx First Overnight choice, at checkout, is contingent on the delivery availability in your location and inventory stock.
OVERSIZED ITEMS
Certain items have additional shipping charges due to their size and weight. We make every attempt to minimize the impact of these charges to our customers by consolidating orders as much as possible. Final shipping and handling charges are added to your invoice.
DAMAGED/SHORT SHIPMENTS
You are responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file the damage claim with the carrier. Be sure to save product packaging. Damaged and short shipments must be reported within 5 days of receipt.
RUSH
We recommend FedEx 2Day or FedEx Express Saver as the most economical choices. Prices are subject to change; shipping charges additional.
TRUCK SHIPMENTS
Additional shipping charges apply to all items that ship by truck. Final shipping and handling charges are added to your invoice.
FUEL SURCHARGE
Due to escalating fuel charges from our freight carriers, we are forced to pass on a fuel surcharge on all orders.
HARLOFF PRODUCT RETURN POLICY
Includes a 25% Restock Fee on all Non-Warranty or Miss-Shipment returns except for Narcotic Carts which have a 50% Restocking Fee. Returns need to be in its original packaging and returned within 30 days from ship date. Return shipping is paid by the customer.