How do I place my order?
Order online, call our Customer Service Department at 888-724-8763 or fax your order to 781-982-7001.
How do I place an order for delivery outside of the United States?
Please call us at 888-724-8763 to speak with our Customer Service Department.
What are the shipping charges?
Shipping charges are prepaid and added. If an estimate of shipping charges are needed for your purchase order an email with these charges will be sent with your confirmation number.
When will my order ship?
Most orders placed Monday-Friday by 3pm EST are shipped that same business day. Shipping will not occur on Saturday or Sunday. Orders received during the weekend will be promptly shipped out on Monday. Some exceptions include:
- Drop ship items are shipped directly from the manufacturer. Delivery times will vary.
- Back ordered merchandise will ship as soon as the item becomes available. A confirmation email will provide you with an estimated delivery date.
What if I open my package and find items missing or defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact us at 888-724-8763 for assistance. Short shipments must be reported within 5 days of receipt.
Is there a fee for returned checks?
Yes, a $35.00 fee will be charged for all returned checks.
What is your backorder policy?
If an out-of-stock item is backordered, the item will be shipped immediately upon receipt from our supplier.
What are my payment choices?
We accept Purchase Orders, Visa, MasterCard, Discover and American Express. If you wish, you can send in your order through the mail. Checks and money orders are also accepted. Credit cards are only accepted at time of order entry.
Do you accept purchase orders?
Yes, purchase orders are accepted.
When will my credit card be billed?
Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement. Credit cards are only accepted at time of order entry
Do you have restocking fees?
Yes, OR table and armboard surfaces, and foam positioners returned within thirty (30) days of the invoice date are subject to a 20% restocking fee.
Does SchureMed have a GSA contract?
Yes, SchureMed’s GSA contract number is V797P-4463B.
Does SchureMed have a Yankee Alliance contract?
Yes, SchureMed’s Yankee Alliance contract number is #YA-OR-040.