Terms & Conditions
How do I place my order?
Call our Customer Service Department at 888-724-8763 or fax your order to 781-982-7001.
What are the shipping charges?
Shipping Charges are prepaid and added, if an estimate of shipping charges are needed for your purchase order an email with these charges will be sent with your confirmation number.
When will my order ship?
Most orders placed Monday-Friday by 3pm EST are shipped that same business day. Shipping will not occur on Saturday or Sunday. Orders received during the weekend will be promptly shipped out on Monday. Some exceptions include:
- Drop ship items are shipped directly from the manufacturer. Delivery times will vary.
- Back ordered merchandise will ship as soon as the item becomes available. A confirmation email will provide you with an estimated delivery date.
What is your backorder policy?
If an out-of-stock item is backordered, the item will be shipped immediately upon receipt from our supplier.
What if I open my package and find items missing or defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact 888-724-8763 for assistance. Short shipments must be reported within 5 days of receipt.
PAYMENT & BILLING
What are my payment choices?
We accept Purchase Orders, Visa, MasterCard, Discover and American Express. If you wish, you can send in your order through the mail. Checks and money orders are also accepted. Credit cards are only accepted at time of order entry
Do you accept purchase orders?
Yes, purchase orders are accepted.
When will my credit card be billed?
Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement. Credit cards are only accepted at time of order entry
Is there a fee for returned checks?
Yes, a $35.00 fee will be charged for all returned checks.
Do you have restocking fees?
Yes, OR table and armboard surfaces, and foam positioners returned within thirty (30) days of the invoice date are subject to a 20% restocking fee.
Does SchureMed have a GSA contract?
Yes, SchureMed’s GSA contract number is V797P-4463B.
Does SchureMed have a Yankee Alliance contract?
Yes, SchureMed’s Yankee Alliance contract number is #YA-OR-040.
QUESTIONS ON RETURNS?
How do I return an item?
Please call 888-724-8763. A Customer Service Representative will provide you with an RMA (Return Materials Authorization) number and further instructions.
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 20% restocking fee. The guidelines below must be followed in order to receive any credit:
Purchased products in new, unmarked and in saleable condition can be returned within 30 days of the shipping/invoice date with a valid Return Merchandise Authorization (RMA) number. RMA’s can be obtained by contacting Customer Service at: 888-724-8763. The RMA # must be visible on the outside of the packaging. A credit will be issued following inspection of the product(s). Products returned not in new condition are subject to a 20% restocking fee or may not be eligible for a credit. OR table pads, armboard pads, stretcher pads, foam positioning pads, gel pads, coated pads, disposables and custom products are not eligible for return, refund or exchange.
ADDITIONAL SHIPPING INFORMATION
We ship UPS whenever possible. Charges are prepaid and added to invoice. Some large volume orders and/or oversized items may require additional freight charges or truck shipments. Final shipping and handling charges will be added to your invoice.
Certain items have additional shipping charges due to their size and weight. We make every attempt to minimize the impact of these charges to our customers by consolidating orders as much as possible. Final shipping and handling charges are added to your invoice.
You are responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file the damage claim with the carrier. Be sure to save product packaging. Damaged and short shipments must be reported within 5 days of receipt.
We recommend UPS Next Afternoon or 2nd Day as the most economical. Prices are subject to change; shipping charges additional.
Additional shipping charges apply to all items that ship by truck. Final shipping and handling charges are added to your invoice.
Due to escalating fuel charges from our freight carriers, we are forced to pass on a fuel surcharge on all orders.
TERMS & CONDITIONS
The Limited Warranty covers any defects in material or workmanship of products under normal use and maintenance for 2 years. Limited Warranty on gel pads, pads and positioners is 1 year. Warranty does not cover misuse, abuse, neglect or lack of maintenance.
Net 30 days; Freight charges are prepaid and added to your invoice. Quotation is valid for thirty (30) days. All purchased products (except pads) which are in new, unmarked and saleable condition can be returned within the 20 day return period with a valid RMA (Return Merchandise Authorization). OR table and armboard surfaces and foam positioners returned within thirty (30) days of the invoice date are subject to a 20% restocking fee.
Call us at 888-724-8763 with any further questions