We ship UPS whenever possible. Charges are prepaid and added to invoice. Some large volume orders and/or oversized items may require additional freight charges or truck shipments. Final shipping and handling charges will be added to your invoice.

OVERSIZED ITEMS
Certain items have additional shipping charges due to their size and weight. We make every attempt to minimize the impact of these charges to our customers by consolidating orders as much as possible. Final shipping and handling charges are added to your invoice. 

DAMAGED/SHORT SHIPMENTS
You are responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file the damage claim with the carrier. Be sure to save product packaging. Damaged and short shipments must be reported within 5 days of receipt.

RUSH
We recommend UPS Next Afternoon or 2nd Day as the most economical. Prices are subject to change; shipping charges additional.  

TRUCK SHIPMENTS
Additional shipping charges apply to all items that ship by truck. Final shipping and handling charges are added to your invoice. 

RETURNS & REFUNDS
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 20% restocking fee. The guidelines below must be followed in order to receive any credit:

1. Product must be in new, resalable, unmarked condition and in original packaging

2. Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach the original packing list, invoice or RA number to the return. Refunds will be for merchandise value only. Please allow three to four weeks for return processing.

FUEL SURCHARGE
Due to escalating fuel charges from our freight carriers, we are forced to pass on a fuel surcharge on all orders.