Order Information

How do I place my order?
Call our Customer Service Department at 781-380-0902 or fax your order to 781-380-0905.

When will my order ship?
Most orders placed Monday-Friday by 3pm EST, are shipped that same business day. Shipping will not occur on Saturday or Sunday. Orders received during the weekend will be promptly shipped out on Monday. Some exceptions include:

Drop ship items are shipped directly from the manufacturer. Delivery times will vary.
Back ordered merchandise will ship as soon as the item becomes available. A confirmation email will provide you with an estimated delivery date.

What is your backorder policy?
If an out-of-stock item is backordered, the item will be shipped immediately upon receipt from our supplier.

Shipping & Returns

What are the shipping charges?
Shipping Charges are prepaid and added, if an estimate of shipping charges are needed for your purchase order an email with these charges will be sent with your confirmation number.

What if I open my package and find items missing or defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact 888-724-8763 for assistance. Short shipments must be reported within 5 days of receipt.

How do I return an item?
Please call 888-724-8763. A Customer Service Representative will provide you with an RMA (Return Materials Authorization) number and further instructions.

Payment & Billing

What are my payment choices?
We accept Purchase Orders, Visa, MasterCard, Discover and American Express. If you wish, you can send in your order through the mail. Checks and money orders are also accepted.

Do you accept purchase orders?
Yes, purchase orders are accepted.

When will my credit card be billed?
Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement.

Does SchureMed have a GSA contract?
Yes, SchureMed's GSA contract number is V797P-4463B.

Shipping, Handling & Returns

What are the shipping charges?
Shipping Charges are prepaid and added, if an estimate of shipping charges are needed for your purchase order an email with these charges will be sent with your confirmation number.

When will my order ship?
Most orders placed Monday-Friday by 3pm EST, are shipped that same business day. Shipping will not occur on Saturday or Sunday. Orders received during the weekend will be promptly shipped out on Monday. Some exceptions include:

• Drop ship items are shipped directly from the manufacturer.
• Delivery times will vary. Back ordered merchandise will ship as soon as the item becomes available.

QUESTION OR RETURN?
Returns are handled through our Customer Care Center at 888-724-8763

How do I return an item?
Please call 888-724-8763. A Customer Service Representative will provide you with an RMA (Return Materials Authorization) number and further instructions.